FAQs

How do I book a class?

We use the WIX online booking system. When you book a class, you will be asked to sign in or sign up if you have not created an account with us yet. Once you’re logged in you can make purchases, book, waitlist, or cancel your classes as well as view your account details, schedule and history.

What do I need to know for my first class?

Please arrive 10 minutes early to your first class. The instructor will give you a tour of the studio, help you get to know the reformer bed and answer any questions that you may have.

What do I need to bring?

Please wear comfortable active wear that will enable you to move freely.
Grip socks are essential for safety and hygiene reasons. If you forget to bring your own, you can purchase in the studio.
Water is provided and we ask that you bring your own water bottle. If you do happen to forget, we have cups available.
Bring your own towel for hygiene reason.

How many people are in each class?

With a maximum of 10 clients per class, our small group sessions allow our trainers to focus and assist each individual.

Cancellation & Waitlist Policy

As class sizes are limited, we strongly recommend you pre-book online to reserve your place. If you book a class and can’t make it, please log in to cancel your booking. If you are absent or cancel within 4 hours of the class start time you will be charged for the class.

We highly recommend that you waitlist if the class is full. If you are on the waitlist, a text or email will be sent if you secure a spot in the class. You will be notified via text and/or email if you have been added to the class. Note; Please respond to confirm or cancel your position. If you do not respond and do not show to class you will forfeit your session.

if you are no longer able to attend, be sure to remove yourself from the class through your account as early as possible.

What if my class is cancelled?

We require a minimum of 2 people to run a class. Classes can be cancelled up to 2-3 hours prior to class. You will be notified via text or email if your class is cancelled.

I am pregnant, can I attend classes?

You can attend group classes up until 16 weeks, after that point we recommend you attend private sessions for your safety. For more information, please click here or email us at info@renupilates.com.au.

How old do I have to be?

You must be 16 years or over to attend our group classes.

Can I still do Pilates if I have an injury?

It will depend on your injury and your road to recovery. We may ask for a medical certificate from your specialist. Group classes involve a full body workout, so in some instances this can be quite challenging for both the injured client and the trainer.